Due to strict inventory guidelines, we are no longer processing exchanges. We ask that you send the items back for a refund and then repurchase whatever you need! >> Access your order history here and start a request here.
RETURN COSTS & RESTOCKING FEE (NON-ASSEMBLED ITEMS)
There are no restocking fees. However the cost of the return shipping label will be deducted from your refund ($7.5 for small/lite packages, $13 for standard size packages, $15 for non-standard size packages such as golf shafts), if you decide to use the label provided by us. If you purchase a label yourself from a local carrier office (ie. USPS, UPS, Fedex), then there will be no deductions from your refund. If the items received are not in new/unused condition, we reserve the right to send the items back to you, or deduct a restocking fee from your refund.
RETURN COSTS & RESTOCKING FEE (ASSEMBLED ITEMS)
Assembled shafts and clubs cannot be returned. Once assembly has begun on your order, it cannot be canceled or modified. Please contact us with any questions before placing your order.
Returns can be made on non-personalized items and non-assembled items within the US, 60 days after you've received the original order. Items are only accepted on unopened and unused products. Items must be returned in the original packaging.
INTERNATIONAL RETURNS
Sorry, we are not accepting any international returns at this time.
REFUNDS
Refunds are normally processed back to the original account (ie. credit card or PayPal). If you prefer store credit, please include this note of the refund request.
HOW TO CREATE A RETURN (ITEMS RETURNED MUST BE IN NEW & UNUSED CONDITION)
1) Access your order history, and request a return here
2) Your return request will be responded to within 1 business day (not including Sat/Sun/holidays). If the request is approved, we will e-mail you a return label.
3) Package up the original order and drop off the package at your local carrier.
4) After 1-2 weeks after receiving the return order, we will process and issue your refund (original paid price of items returned minus cost of return shipping) to the original payment account.
DID WE MAKE A MISTAKE?
If there was an issue with your order (the wrong was delivered, or the product arrived damage due to carrier neglect), we will ask you to send us some pictures. If the item is confirmed to be incorrect, we will provide a return label to send back the items. Once the items are back in our warehouse, we will resend your order with the correct items. We cannot ship out a replacement order until the original items are received back. For damanged items, we will open a claim with the carrier, and once the claim is approved, we will send the replacement item.
CANCELATION REQUESTS
While we do our best to process cancelation requests, our shipping team works fast, and we cannot guarantee that your order will be canceled
If we are able to cancel the order for you, there will be a 5% restocking fee deducted from the refund.
RISK OF LOSS
All purchases of physical items from Grips4less are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
RETURNS, REFUNDS AND TITLE
Grips4less does not take title to returned items until the item arrives at our fulfillment center.
CONNECT WITH A REAL PERSON
If you have any questions or need assistance visit our help center